7087203085 | 7087203086
Privacy Policy – Astora Travels
At Astora Travels, your privacy is our priority. We are committed to safeguarding your personal information and ensuring complete transparency in how we collect, use, and protect your data. This Privacy Policy outlines how we handle your personal information when you visit our website, book a tour, or interact with us.
By using our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use Astora Travels’ services or website, we may collect the following types of information:
- Personal Information: Your name, mobile number, email address, postal address, ID proof (if required), and date of birth.
- Booking Details: Travel preferences, destination choices, dates, number of travelers, accommodation type.
- Payment Information: Bank details, UPI ID, or other payment-related data (Note: We do not store credit/debit card details on our servers).
- Communication Records: Emails, feedback, queries, or messages sent via our website, email, or phone.
- Technical Information: Your IP address, browser type, device details, and browsing behavior on our website.
2. How We Use Your Information
We collect and use your personal information to:
- Confirm and manage your travel bookings.
- Provide customer service and support.
- Send booking confirmations, updates, and travel-related communications.
- Personalize your travel experience and recommend suitable packages.
- Improve our website, services, and customer experience.
- Comply with legal obligations and prevent fraud.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing Your Information
We may share your information with trusted third parties only to fulfill your booking or legal obligations. These may include:
- Hotel providers, transportation partners, or local travel guides.
- Payment gateways and financial service providers.
- Government authorities, if legally required.
- IT and web service providers assisting us in website operation.
Each third party is obligated to maintain confidentiality and use your data solely for the purpose intended.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure server infrastructure, encryption, and restricted access to personal data.
While we strive to protect your data, no system is 100% secure. Therefore, we recommend not sharing sensitive personal information (like passwords or OTPs) via email or public platforms.
5. Data Retention
We retain your information only as long as necessary for fulfilling bookings, complying with legal requirements, and improving our services. If you wish to delete your data from our system, you may request it in writing, subject to legal constraints.
6. Your Rights and Choices
You have the right to:
- Access your personal information.
- Request correction of incorrect or outdated data.
- Withdraw consent for marketing communications at any time.
- Request deletion of your data (where legally possible)
To exercise any of these rights, please contact us at info@astoratravels.com
7. Cookies and Website Tracking
We may use cookies and similar tracking tools to improve your experience on our website. Cookies help us understand browsing behavior, site performance, and user preferences. You can manage or disable cookies through your browser settings.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware that data has been collected from a child, we will take steps to delete it promptly.
9. External Links
Our website may contain links to external websites (e.g., hotel partners, travel blogs). We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.
10. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in laws, technologies, or services. Any updates will be posted on this page with a revised effective date. Please review it periodically to stay informed.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please reach out to us:
Astora Travels
Email: info@astoratravels.com
Phone: 7087203085 | 7087203086
Website: www.astoratravels.com